Last updated: 2026
This policy is part of the Terms of Service. It applies to Notil's paid plans, billed by Stripe or by Shopify.
A free trial is never charged. When it ends, sending stops unless you subscribe to a plan.
The monthly fee is charged in advance and renews every month until you cancel. When you cancel, nothing more is charged and access continues until the end of the month already paid. We do not refund a month that has started, except under the 7-day right to cancel and the Pro guarantee described below.
A yearly plan is charged once and covers 12 months of use, at a lower price than 12 monthly fees. It renews automatically every 12 months, at the price in force at renewal, until you cancel. Canceling before the renewal stops the next charge, and access continues until the end of the 12 months you paid for.
Because the yearly discount depends on you using the whole period, after the 7 days we do not refund the unused months pro rata.
On any paid plan, within 7 calendar days of your first charge, you can cancel and get that charge back in full, without giving a reason. This applies to all customers. To ask, email notil.whatsapp@gmail.com with your store's domain.
We reply within 5 business days. The refund goes back through the same channel as the charge: your card (via Stripe) or a credit on your Shopify invoice. How long it takes to show up depends on your bank or Shopify.
The first-month Pro guarantee (if recovered revenue is below the monthly fee) applies to the monthly plan, on the conditions in the Terms of Service. On a yearly plan, the 7-day right to cancel applies.
When you change plans, the difference is prorated by the billing channel (Stripe or Shopify) and shows up on your next invoice, as a credit or as an extra charge.
If we change a plan's price, we tell you by email at least 30 days ahead. The new price applies from the next renewal, and you can cancel before it.
If a charge looks wrong, write to us before disputing it with your card issuer or Shopify, and we will sort it out within 5 business days. Disputes opened without contacting us first may suspend the account while they are reviewed.
Nothing in this policy limits the rights the law gives you.