Last updated: 2026
These terms govern your use of Notil ("the app"), a WhatsApp automation service for Shopify and Nuvemshop stores. By installing the app or subscribing to a plan, you agree to them and to the Cancellation and Refund Policy.
Notil reads order and checkout data from your Shopify or Nuvemshop store and sends WhatsApp messages to your customers on your behalf: order and payment confirmations, shipping updates, payment reminders and abandoned cart recovery. It uses your own WhatsApp Business account, through Meta's WhatsApp Cloud API.
WhatsApp requires Meta to approve every message template before it can be sent, and Meta may reject or later disable a template at its discretion. We submit templates for approval on your behalf and report their status, but we do not control approval decisions and cannot guarantee that any template is approved.
We also cannot guarantee delivery. Messages depend on Meta's platform, the standing of your WhatsApp Business account, and your customer's device and network.
Paid plans may start with a free trial, which is never charged. When it ends, sending stops unless you subscribe to a plan. Prices and any trial are shown before you subscribe.
For stores billed by Shopify, the charge appears on your Shopify invoice. Otherwise it is billed by Stripe. You can cancel at any time, and access continues until the end of the period you paid for.
On any plan you can cancel within 7 days of your first charge and get it back in full. On a monthly plan, canceling ends the renewals. On a yearly plan, after those 7 days there is no refund for the rest of the period, and access continues until the end of the 12 months you paid for. The full rules are in the Cancellation and Refund Policy, which is part of these terms.
If we change a plan's price, we tell you by email at least 30 days ahead. The new price applies from the next renewal, and you can cancel before it.
If you subscribe to the monthly Pro plan and, in your first paid month, the revenue shown as recovered in your dashboard is lower than the Pro fee charged for that month, we will refund that month's fee in full. Recovered revenue is counted exactly as the dashboard counts it: an order paid within 72 hours after an abandoned cart or payment reminder that WhatsApp confirmed as delivered.
To be measured, the abandoned cart and payment reminder automations must have been switched on, with approved messages, and your WhatsApp account able to send during that month. Ask for the refund by email within 30 days of the month ending. The guarantee applies once per store and not to yearly plans, which have the 7-day right to cancel. The refund goes back through the same channel as the charge.
WhatsApp message costs are separate and are not charged by us. Meta bills them directly to your WhatsApp Business account, according to its own pricing.
We aim to keep the service running but do not promise uninterrupted availability. We may change, suspend or discontinue features, and will give reasonable notice of material changes where practical.
We depend on third-party platforms: Shopify, Nuvemshop, Meta, and our hosting and payment providers. Changes or outages on their side may affect the service.
How we handle store and customer data is described in our Privacy Policy, which is part of these terms.
You may stop using the app at any time by uninstalling it from your store. Uninstalling deletes the data tied to your store. We may suspend or end access if these terms are breached, or if Shopify, Nuvemshop or Meta require it.
The service is provided "as is". To the extent the law permits, we are not liable for lost sales, lost profits or indirect or consequential damages arising from use of the app, including undelivered or delayed messages. Our total liability is limited to the fees you paid in the twelve months before the claim. Nothing in these terms limits the rights the law gives you.
Questions about these terms: notil.whatsapp@gmail.com