What the error means
Meta's documentation says the template does not exist in the specified language or has not been approved. In other words, what was sent doesn't match any approved template on that account.
The most common causes
- The template is not approved yet. It is in review, or Meta rejected it.
- Name or language mismatch. A template approved in one language is not found if the send asks for another.
- You switched WhatsApp accounts. Templates belong to a specific account. After switching, the old account's templates don't exist on the new one.
How to fix it
- Check the template statusIn WhatsApp Manager, see whether it is approved, in review or rejected.
- Compare name and languageThe name and language of the send must be exactly those of the approved template.
- Resubmit on the new accountIf you switched accounts, send the templates for approval again on the current one.
In Notil
When a store's WhatsApp account changes, Notil resets the templates automatically so you can review them and send them again on the current account. With "Review and send all" you read and submit every template your plan uses at once. See how it works.