In short
If you want a support desk on WhatsApp, with several agents and flows, SAK gives you more. If you only want the automatic order updates and cart recovery, Notil does that for less. The numbers below are from SAK's Shopify App Store listing.
Shopify plans side by side
| Notil | SAK | |
|---|---|---|
| Free plan | Free: $0, up to 50 orders a month, with payment confirmed and order shipped. | Not stated on the listing. |
| Entry paid plan | Basic: $9.99 a month, up to 500 orders. | $10 a month, up to 100 imported orders (manual sends with templates). |
| Automations | Pro: $19.99 a month, up to 1,500 orders, with cart recovery. | From $17 a month, up to 375 orders. $50 a month for 1,500 orders. |
| Top plan | Scale: $39.99 a month, unlimited orders. | $222 a month, up to 10,000 orders. |
| Orders over the limit | Notices stop until the next month or until you change plan. No charge per extra order. | A fee per extra automation, quoted in Brazilian reais (R$ 0.23 down to R$ 0.12) on plans priced in dollars. |
| Customer chat | You reply from the WhatsApp Business app on your phone, in the same conversation. | Multi-agent chat, service ratings and AI agents. |
| How WhatsApp connects | Meta's official API with Coexistence. | Not stated on the listing. |
Data checked on 2026-10-30 on each app's public pages. Prices and plans change, so confirm on the official pages before you decide. If anything is out of date, write to notil.whatsapp@gmail.com and we will correct it.
What SAK does that Notil does not
- A support desk: several agents at once, real-time chat and service ratings.
- Flows and journeys with timing rules, plus lead-capture forms and pop-ups.
- AI agents that answer and hand over to a person.
- Integrations with Mercado Pago, Appmax, Mailchimp and other Brazilian tools.
Where Notil has the edge
- Price for the same order volume. For up to 1,500 orders a month with cart recovery, Notil Pro is $19.99 against $50 for SAK at that volume.
- A free plan with order updates for up to 50 orders a month.
- Predictable billing: no fee per extra order.
- The number stays on your phone, through Meta's official Coexistence.
Which to choose
- SAK if what your store lacks is a WhatsApp support desk with flows and AI.
- Notil if you already chat from your phone and just want order updates and cart recovery to run on their own.
The two apps count limits differently (imported orders for SAK, orders that get a message for Notil), so read the numbers as an order of magnitude.